Terms of Service Agreement
1. Introduction
Welcome to goCloud LTD. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please review them carefully. If you do not agree to these terms, you should not use our services.
To use our Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
4.1 Availability: Domain name registration is subject to availability and our acceptance of your order. We do not guarantee that any domain name you wish to register is available for registration.
4.2 Payment: No domain name will be registered, renewed, or transferred before the payment is received. Please include the order number in the details of your bank transfer.
4.3 Premium Domains: Domain names under 3 characters in the .mu TLD are sold at a premium price. Please contact us for more details.
5.1 Renewal: You are responsible for ensuring the timely renewal of your domain name before its expiration date. Renewal of a domain name after the expiration date will incur a penalty fee. Please contact us for assistance. goCloud LTD cannot be liable for renewal payments done after business hours.
5.2 Expired Domains: If a domain name is not renewed before its expiration date, it may be deleted or transferred to another party.
6.1 Transfer Requests: The transfer key must be requested by the owner by opening a support ticket.
6.2 Transfer Terms: .mu domain name transfers do not add an extra year to the domain name.
By purchasing our hosting services, you agree to comply with the following terms:
7.1 Service Uptime: We strive to provide reliable hosting services with minimal downtime. However, we do not guarantee uninterrupted access to your website and will not be liable for any interruptions or loss of data.
7.2 Content Ownership: You retain ownership of all content you upload to your hosting account. You are solely responsible for the legality and appropriateness of such content.
7.3 Prohibited Uses: You agree not to use our hosting services for any illegal or unauthorized purpose, including but not limited to:
8.1 Payment Terms: All fees for our services must be paid in full and in advance. We accept payments through bank transfers only. You are responsible for any additional charges or fees imposed by your payment provider.
8.2 Refunds: All sales are final. We do not offer refunds for any services provided, except as required by law.
9.1 Termination by Customer: You may terminate your account and cease using our services at any time by contacting our support team. Termination will not entitle you to a refund of any fees paid.
9.2 Termination by goCloud LTD: We reserve the right to suspend or terminate your account and access to our services for any reason, including but not limited to:
To the fullest extent permitted by law, goCloud LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
This agreement shall be governed by and construed in accordance with the laws of Mauritius, without regard to its conflict of law principles. Any legal action or proceeding arising under this agreement will be brought exclusively in the courts located in Mauritius.
We reserve the right to modify or replace these terms at any time. What constitutes a material change will be determined at our sole discretion.
Terms will be published at https://portal.gocloud.mu/tos.html
If you have any questions about these terms, please contact us at help@gocloud.mu or +230 460 22 80 (Monday to Friday between 9am and 5pm GMT+4).
We thank you for choosing goCloud LTD for your domain name and hosting needs.